Sanchar Saathi Portal is an initiative of Department of Telecommunications that empowers citizens to know the mobile connections issued in their name, get disconnected the connections not required by them, block/trace lost mobile phones and check genuineness of devices while buying a new/old mobile phone. This portal is used to protect citizens from various frauds such as identity theft, forged KYC, theft of mobile devices, banking frauds, etc.
How to check connections registered on ones names?
The Telecom Analytics for Fraud Management and Consumer Protection (TAFCOP) module facilitates a mobile subscriber to check the number of mobile connections taken in his/her name. The portal provides the list of mobile connections taken using the paper-based documents (such as Aadhar card) when one logs in using their mobile number through One Time Password (OTP). This enables the user to check if the listed numbers are associated with them.
How to report fraudulent or unrequired connections?
The TAFCOM module also facilitates to report the mobile connection(s) which are either not required or not taken by the subscriber. If any number listed is found to be of not the users, they can select ‘Not my Number’ option to report them. This triggers the re-verification process and the connections are terminated. The users can also block the connections which are not required.
How to block the mobile phones which are stolen/lost?
Centralized Equipment Identity Register (CEIR) module facilitates tracing of the stolen/lost mobiles. If any mobile is stolen or lost, the user can submit the IMEI numbers on the portal. This details along with the police complaint will be verified after which the system blocks the stolen mobile phones from being used in Indian networks.
The Law Enforcement Agencies will trace the device if anyone tries to use the stolen/lost mobile as the system is integrated with the Telecom Service Providers and Law enforcement Agencies. The user can unlock the device on the portal once it is recovered.
A total of 8,92,163 mobiles were blocked so far in the country using Sanchar Saathi portal, 3,34,517 mobiles were traced and 38,781 mobiles were recovered.
The CEIR statistics by location shows Mumbai with least count ‘0’ denoting that no mobiles were blocked, traced or recovered. NCT Delhi tops the list with 4,08,595 mobiles blocked and 2,20,652 mobiles traced. However, Karnataka tops the list in terms of mobile recovery with 13,292 mobile recovered.