No, Jio did not respond rudely to Nidhi Razdan

Claim

Rating

Explanation

Nidhi Razdan is a journalist who has been part of NDTV for over 20 years. NDTV is undergoing various changes following Adani acquiring 29% stake, including senior Journalist Ravish Kumar quitting the channel. Now, an image is virally shared in social media with a claim that in a reply to Nidhi Razdan’s tweet, telecom giant Jio replied that she had not paid the bill and also told that she won’t get anything for free even if she’s in Delhi. See similar posts here and here.

What’s the truth ?

We browsed through Nidhi Razdan’s twitter account and found the tweet made by Nidhi in which she complained to the Jio Care in Twitter (@jiocare) about not getting proper mobile data connection for the past one week and she was not able to reach Jio’s helpline and described the service as “pathetic”.

Hi @JioCare . Your mobile data in Delhi is down for the last one week and you guys don’t answer your “helpline”. Pathetic service

— Nidhi Razdan (@Nidhi) November 29, 2022

For the complaint, Jio replied “Hi Nidhi, not to worry! Just DM us your contact number for a quick call – Dennis”

Hi Nidhi, not to worry! Just DM us your contact number for a quick call – Dennis

— JioCare (@JioCare) November 29, 2022

But this has been shared with an edited image to mislead people into thinking that Nidhi Razdan had not paid the bill and Jio had responded rudely to her query that her mobile data was down because she did not pay her bill.

Conclusion

In our search, we find that the image virally shared to be from Jio for a query raised by Nidhi Razdan is fake.

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